Shipping & Logistics:
Organization and Procedures

Espace Professionnels: Calendar and Shipping Conditions

Shipping days for professional orders

Shipments take place on Tuesdays and Wednesdays according to our schedule. All orders received starting from Wednesday will be processed the following week. For this reason, please allow for the shipment of orders received between Wednesday and Sunday to be made the following week.

To avoid any risk of incident, we ask you to carefully fill in your delivery address and the days of receipt when validating your order. A comment box is provided for any additional information.

Deliveries are carried out by independent carriers of the company Los Cuates, which cannot therefore be held responsible for delays or other incidents that may occur during the transport of the goods.

Orders placed on a given day are not necessarily related to a specific shipping date. During production, orders are grouped by tortilla diameter to optimize the process.

Optimization of transport and respect of the cold chain

We adapt each shipment (package or pallet) according to the volume of your order, its destination and the requirements of freshness. Here are the key points to remember:

• Adaptability: Los Cuates chooses the safest shipping method to guarantee the integrity of your products.

• 📍 In Île-de-France (Paris and its region): Deliveries are organized exclusively by sector grouping according to our local schedule. For this area, the large order criterion does not apply and does not give access to any tariff advantage related to national shipments. Delivery fees are calculated independently of this pricing structure.

• ❄️ Large orders (> 400 € excluding Paris) : To compensate for the constraints of long-distance shipping, we apply a price reduction on domestic shipments. From 400 € in total order value, you benefit from a preferential rate of 40 € for a shipment by refrigerated pallet, guaranteeing maximum protection.

We do not have any stock; production is carried out on order.

Shipping schedule for orders from private individuals

Public holidays and vacations