FAQ.
Online orders
Question
—d
Do you sell your products to the general public or only to professionals?
We sell to the general public and to professionals. Our products for the general public can be purchased in our online store. On the other hand, we have a wide range of products to meet the demands of professionals. To view our dedicated catalog and make online purchases, you must register in order to validate the information.
How can I buy your products?
What are the contact methods for expressing my interest in your products?
Please contact us by email at the following address: contact@loscuates.fr. You can also use the WhatsApp number: 33 7 88 24 24 22 to follow your interest in our products.
Can I visit your manufacturing facilities?
No. We do not receive visits in our manufacturing facilities.
Do you sell bulk dry corn?
No, we do not sell bulk dry corn. We focus on the wholesale sale of Mexican corn tortillas.
Do you deliver internationally or only in France?
Currently, we mainly deliver in France, but professionals based in Italy can also place orders.
What are the shipping costs?
When you place your online order, the system will automatically suggest the most suitable delivery pricing based on the size of your order. We deliver to all regions of France, as well as to professionals based in Italy.
How long does it take to receive my order once it has been confirmed?
Delivery times vary between 5 and 8 working days from the confirmation of the order. A calendar is available for professionals to help them plan the receipt of their orders. Please consult it by clicking here. here.
Do you handle orders and urgent deliveries?
No. Our commitment to producing our products does not allow us to meet urgent orders.
If I am a professional, how is the logistics of my delivery organized?
We adapt each shipment (package or pallet) according to the volume of your order, its destination and the requirements of freshness. Here are the key points to remember:
- Adaptability: Los Cuates chooses the optimal shipping method to guarantee the quality of your products.
- In Île-de-France (Paris and the region): Deliveries are optimized and grouped according to our local logistics schedule.
- Large orders (> 500 € excluding Paris) : Shipping is carried out on a refrigerated pallet to ensure strict compliance with the cold chain and maximum safety during transport.
If I am a professional, what happens if I do not receive my order on the scheduled day?
Do you work on public holidays?
– No, we do not work on public holidays or on the holidays indicated on the official French calendar for the current year. For the year 2025, we have scheduled the following dates:
- New Year's Day: Wednesday, January 1, 2025
- Easter Monday: Monday, April 21, 2025
- Labour Day: Thursday, May 1st, 2025
- 1945 Victory Day: Thursday, May 8, 2025
- Ascension: Thursday, May 29, 2025
- Pentecost Monday: Monday, June 9, 2025
- National holiday: Monday, July 14, 2025
- Assumption: Friday 15 August 2025
- Toussaint: Saturday, November 1st, 2025 (+ Monday, November 2nd, 2025)
- Armistice of 1918: Tuesday, November 11, 2025
- Christmas: Thursday, December 25, 2025.
Similarly, we will notify you of the planned holiday dates one month in advance. A calendar is available for professionals to help them plan the receipt of their orders. Please view it by clicking here.
Can I resell your products in my store?
Yes, please contact us to discuss a sales strategy in more detail.
Are you present on other ordering platforms (such as Choco)?
We do not manage any other ordering platforms. If you are interested in our products, please send us an email at contact@loscuates.fr and we will tell you how to place an order on our website.
Our products
Question
—
What is the shelf life of your tortillas for professionals, and what are the recommended storage conditions?
For our professional customers who have a controlled refrigeration system, our artisan tortillas keep for up to 3 weeks in the refrigerator (+1°C to +3°C), starting from the date of manufacture (indicated on the label).
They can also be frozen at -18°C for storage that lasts up to 2 months.
After opening, the packages must be consumed within 3 days and stored in the refrigerator, tightly closed and protected from air.
What is the shelf life of corn and wheat tortillas for domestic use?
Our corn and wheat tortillas, without preservatives or additives, are fresh products. Under domestic refrigeration conditions, they keep for up to 9 days in the refrigerator (between +1°C and +3°C), or up to 2 months in the freezer at -18°C.
Once opened, they must be consumed within 3 days and stored in the refrigerator, ensuring that the sachet is tightly closed.
⚠️ If a package seems to have lost its air pocket upon receipt (a small problem during transport), don’t worry: the tortillas remain perfectly edible. Simply prioritize this package as if it were already opened.
Do your products contain preservatives?
No, our products do not contain preservatives.
Is it normal for tortillas to have slight variations in shape, color, and thickness?
Due to our artisanal production, slight variations in shape, color, and thickness of the tortillas are possible. However, all our deliveries comply with high nutritional, manufacturing, and taste quality standards.
Can you customize my tortillas?
Yes, we have customization options by color and by ingredient. Aside from these options, you can contact us to discuss your ideas in more detail.
How do I heat the corn tortillas?
– In a very hot pan or on a hotplate at the maximum possible temperature, for 25 seconds on each side.
– In the microwave using a tortillero; in this case, refer to the manufacturer's data.
Can I eat the wheat tortillas without cooking them?
No. Although our wheat tortillas are pre-cooked, they are not intended to be consumed without being reheated. A stir-fry or oven-baked method is essential to retain their tender texture and fully reveal their artisanal flavors. Enjoying them without reheating can alter the taste experience… and is not ideal for digestion. A few moments of heat make all the difference!
Can the microwave be used to heat wheat tortillas?
No, the microwave should not be used to cook the tortillas. Our wheat tortillas are pre-cooked, but a final cooking in a pan or on a hot plate is essential to develop their soft texture and authentic flavor.
💡 On the other hand, once your tortillas are completely cooked, you can briefly reheat them in the microwave if necessary, for example to warm up a dish that has already been prepared.
Can cooked and uncooked tortillas be mixed in the same packaging?
No, it is important not to mix raw tortillas with those that have already been cooked. This could affect their preservation and quality. We advise you to separate the already heated tortillas from the others, especially after opening the package, to guarantee freshness, taste and food safety.
Can you freeze tortillas?
Yes. The sealed package or the remaining tortillas that have not been served can be frozen, provided that they have been handled in accordance with hygiene regulations.
Pack them tightly and freeze them before the DLC.
Defrost 24 hours in the refrigerator, then reheat as usual.
Do not refreeze after thawing.
How to use the «MASA» after freezing?
After thawing, the «MASA» must be returned to texture using a professional mixer or a sturdy bread-making device.
A lightweight domestic pastry robot is not suitable for this type of dense dough.
If necessary, add boiling water, 1 tablespoon at a time, mixing in between each addition, until you obtain a soft, non-sticky texture that is easy to work with.
Never add a lot of water at once.
Need more information? Contact us, we will be happy to help!